Please take a moment to scroll down and read our Frequently Asked Questions, located below our Contact Form. If you don’t find the answer to your question, please use the form to contact us! Need to file a claim for missing or damaged product? Please use our CLAIMS form instead.
Are your products genetically modified?
No! Our products do not contain any GMO ingredients!!
Does your facility.products contain any allergens, dyes or preservatives?
Our facility (and all of our products) are free of the top eleven most common allergens (milk, egg, peanut, tree nut, wheat, soy, fish, crustacean/shellfish, mustard, sesame, sulphites) and corn!
Our products do not contain any dyes, artificial flavors, or preservatives.
If you have any special food restrictions, please contact us using the form below, and we will be happy to look into it for you.
Is your product actually cup for cup? I hear there is no such thing!
Our products are meant to be used just like their gluten containing counterparts! If you have an old pie recipe from your Great Aunt Bertha, or a favorite old Impossible Pie recipe, you can use them with our products and no other alterations!
How do you properly measure the flour?
We prefer to use the fork, spoon, knife method! Whisk the flour with a fork, spoon it into a dry measuring cup, and level it off with the back of a knife. You should get perfect results.
How much should a cup of flour weigh?
By weight you should measure our flour between 4 and 5 ounces per cup (about 113-140g per cup). Anything in this range will give you a good result.
SHELF LIFE & STORAGE
What is the shelf life on your products?
In general we recommend 2 years from date of manufacture. You should be able to use our flour, seasoned flour, and corn free powdered sugar beyond the expiration date, provided it smells fine. The mixes that contain leavening ingredients may perform less satisfactorily after the 2 year mark.
Do I need to refrigerate/freeze your products?
No! Our products are meant to be stored at room temperature!
GLUTEN FREE LIFESTYLE
I’m new to gluten free – help!!
You can use our contact form below – we’ll do our best to help you with any lifestyle questions you may have, or get you to someone who can answer them for you.
What Stores in my area carry your product?
We do not offer store finder services at this time, as we have found them to be very difficult to keep updated. In general, we say, “If your local store isn’t carrying our product, then ask your manager to carry it for you, and if he won’t you can always find the product on Amazon Prime or our website!”
Can I order by phone?
M-F 9am-5:00pm EST
Can I pick up product in Altoona (at your warehouse)?
Yes! If you are in town, we are generally open 9-5 Monday through Friday EST. You may want to call to make sure items are available before stopping in.
Address: 1885 E Pleasant Valley Blvd Altoona PA 16602 Phone:814-946-0958
The ordering system is not working. What can I do?
You can place an order by phone, any time between 9am and 5pm Monday through Friday EST! Phone:814-946-0958
Can I cancel/add to my order?
As long as your order has not shipped you can cancel it! Unfortunately, we cannot add extra items to processed orders at this time.
Most shipping questions can be answered HERE
Where is my order?
You will have received a tracking number in an email the day your order shipped, using the email address you submitted. If you have placed a PREORDER, the tracking email will not be created until the item is in stock. Please check your SPAM folder if you have not received this email.