Shipping/Refund Policies - Better Batter Gluten Free Flour

DOMESTIC DELIVERY

DELIVERY METHOD

We now ship to most US street addresses for$10.00 or less.

You may also choose actual shipping at checkout. Shipping is generally USPS priority, USPS parcel post, or UPS ground. We choose the least expensive method for our flat rate shipping. You may also use actual shipping to specify a carrier. Additional air fees and weight limitations (10lb and under) apply to APOs and Hawaii and Alaska, and these locations will generally have much longer delivery times.

Shipping Address Wrong? We will always fix our mistakes at no cost to you!  If you enter an incorrect address and the parcel has not gone out, we will be happy to correct it for you at no charge. If the parcel has already shipped, the cost to correct and redirect the package will be an additional$12, so please always verify your shipping address on the receipt we send you!

Please note: Shipping fees are not refundable

PROCESSING AND DELIVERY TIMES

Orders are processed 1 business day after they are received and are held for 24 hours after date of order, in order to allow you to make any corrections or cancellations you need to, at no extra charge to you. Orders generally arrive 4 to 6 business days after they are placed. During PREORDER or backorder status, or during closures (weather or holidays), orders will be delayed.

 

INTERNATIONAL DELIVERY

You may order internationally by choosing your country’s flag in the upper right hand corner of our site. Some restrictions may apply to the items you can order (and codes you can use). Additional shipping will apply, as will any country-specified taxes, duties, etc.

 

FIX IT FAST PROMISE

Sometimes things go wrong with orders. Let us know if anything is wrong with your order, shipment, or products right away, and one of our friendly staff will be happy to fix the problem for you!

DAMAGES and MISTAKES

 To place a claim for damage, please fill out our Claims Form

PRODUCT SATISFACTION

 If you are not satisfied with our products, we will work with you to resolve any issues you may be having.

If you have a recipe question, please email us at:

CUSTOMER SERVICE

For Product replacement or refund on product, please contact us at:

CLAIMS

Include the following information

  • Your Name
  • Address
  • City, State and Zip Code
  • Daytime Phone Number
  • Name of Store/Website Where You Purchased Better Batter Products (not required for shop.betterbatter.org sales)
  • Location of Store (please include city and state) (not required for shop.betterbatter.org sales)
  • Date Purchased
  • Reason You Would Like a Replacement Product
  • Please attach the following items to your email (scan or picture)
  • Copy of Your Receipt (not required for shop.betterbatter.org sales)
    Picture of your product packaging

You may also SNAIL MAIL this information to:

Customer Satisfaction
Better Batter Gluten Free Flour
1885 E Pleasant Valley Blvd
Altoona, PA 16602

Limitations:

  • We reserve the right to limit the total number of claims per customer.

RETURNS

If you would like to return unopened products for any reason, you may send a request for a product refund, along with the unopened product to:

Unopened Products: returns
Better Batter Gluten Free Flour
1885 E Pleasant Valley Blvd
Altoona, PA 16602

Limitations:

  • We can refund your original product price. We do not refund shipping fees.

 

ITEMS

CREDIT CARD AUTHORIZATION

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Payment Processing & Security

We work closely with our trusted partner PayPal Pro to protect your personal and payment details by taking steps designed to keep them secure and are currently certified PCI compliant. When you use your credit card, it is deposited to Paypal Pro,  via your card of choice.  All refunds, emails, etc may name Paypal Pro as the payment partner.

INTELLECTUAL PROPERTY

Designs
The designs, trade marks, logos, and service marks used (collectively, the “Trade Marks”) are the registered and unregistered marks of Better Batter Gluten Free Flour, LLC, our affiliates, our licensors or our partners, in the US and other countries, and are protected by US and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

No Product Designs, Images, Trade Marks, nor any other portion of the Better Batter Website (betterbatter.org) or affiliated channels (Facebook, YouTube) may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Indemnity and warranty
In purchasing any product on this website, the Customer agrees that they have read these policies and agrees to indemnify and hold Better Batter Gluten Free Flour, LLC harmless from all liabilities, claims, actions, demands, writs, summons, (including but not limited to all legal fees) arising directly or indirectly out of any breach or alleged breach or non-performance or non-observance by the Customer of any of the terms of a relevant contract, including but not limited to these Conditions.

Address:
Better Batter Gluten Free Flour
1885 E Pleasant Valley Blvd.
Altoona, PA 16602

 

 

Save

Save