We stand behind our great products and the thousands of customers who love our products. As part of our Better Batter family, you can trust us to work proactively to make sure you are happy with our products and our customer service.

If you are not satisfied with any aspect of your purchases with us – damages, mistakes in shipping, or defective product – please let us know, and we will assist you diligently and cheerfully in making things right.

If you have a recipe questions or product claims, please email us at:


If you purchased the product somewhere other than our site, please include the following information

  • Your Name
  • Address
  • City, State and Zip Code
  • Daytime Phone Number
  • Name of Store/Website Where You Purchased Better Batter Products (not required for shop.betterbatter.org sales)
  • Location of Store (please include city and state) (not required for shop.betterbatter.org sales)
  • Date Purchased
  • Reason You Would Like a Replacement Product

Please attach the following items to your email (scan or picture)

  • Copy of Your Receipt (not required for shop.betterbatter.org sales)
  • Picture of your product packaging

You may also mail this information to:

Customer Satisfaction
Better Batter Gluten Free Flour
1885 E Pleasant Valley Blvd
Altoona, PA 16602

 Limitations: We reserve the right to limit the total number of claims per customer.


Credit Cart Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Payment Processing & Security

We work closely with our trusted partner PayPal Pro to protect your personal and payment details by taking steps designed to keep them secure and are currently certified PCI compliant. When you use your credit card, it is deposited to Paypal Pro,  via your card of choice.  All refunds, emails, etc may name Paypal Pro as the payment partner.



The designs, trade marks, logos, and service marks used (collectively, the “Trade Marks”) are the registered and unregistered marks of Better Batter Gluten Free Flour, LLC, our affiliates, our licensors or our partners, in the US and other countries, and are protected by US and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

No Product Designs, Images, Trade Marks, nor any other portion of the Better Batter Website (betterbatter.org) or affiliated channels (Facebook, YouTube) may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Indemnity and warranty

In purchasing any product on this website, the Customer agrees that they have read these policies and agrees to indemnify and hold Better Batter Gluten Free Flour, LLC harmless from all liabilities, claims, actions, demands, writs, summons, (including but not limited to all legal fees) arising directly or indirectly out of any breach or alleged breach or non-performance or non-observance by the Customer of any of the terms of a relevant contract, including but not limited to these Conditions.

Better Batter Gluten Free Flour
1885 E Pleasant Valley Blvd.
Altoona, PA 16602


Products Sold Out Here?

During the holidays, we sell out frequently. Don’t worry: you can still locate our products at great prices elsewhere on the web. Vitacost offers great prices, and you can always find our products on Amazon, too!