Our Policies

 

DELIVERY OPTIONS

CANADA AND OTHER COUNTRIES

We are happy to announce that Vitacost.com is able to ship to Canada and many other countries for an affordable rate.You can order our products directly from the company at http://www.vitacost.com/

UNITED STATES

We now ship to most US addresses for a flat $9.00.

We offer flat rate shipping of $15.00 for orders of 10lb and under to APOs and Hawaii and Alaska, via USPS flat rate boxes.

Limitations:  Each order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.

 

SHIPPING POLICIES

We normally pack all orders within the next open business day.  We normally hold all orders for one business day after processing, to allow you to make any corrections or cancellations you need to at no extra charge to you.

Limitations:

  • Once shipments go out, ship-change charges may occur for changes you wish to make.
  • Our delivery software is automated, and we will not be held liable for incorrect delivery due to wrong addresses once the product leaves our warehouse. Please check your address before checking out – ESPECIALLY if using Paypal payment, to make sure your address is current.

Please contact us for any address changes by dialing:

814.946.0958
M-F, 9am-5pm EST.

 

SAFE SHIPPING GUARANTEE

We take your product safety seriously! All of our items are shipped in perfect condition, unless otherwise noted (ie in damages sales).

Inner liners are always intact when sold by our company. If your inner liner is punctured, ripped, or otherwise leaking product, let us know immediately, and we will issue you a replacement product and handle all claims with our package carrier.

To place a claim for damage

Please fill out our Claims Form

 

OUR “CUSTOMER IS OUR PRIORITY” PROMISE

We stand behind our great products and the thousands of customers who love our products. As part of our Better Batter family, you can trust us to work proactively to make sure you are happy with our products and our customer service.

If you are not satisfied with our products, we will work with you to resolve any issues you may be having.

Whether you are having trouble converting recipes or find that one of our products isn’t up to our regular standards, we will work with you,  including providing you with personalized recipe help and up to replacing your product with a similar or different product of choice or refunding your original purchase price.

If you have a recipe questions or product claims, please email us at:

CUSTOMER SERVICE

For Product replacement or refund, please include the following information

  • Your Name
  • Address
  • City, State and Zip Code
  • Daytime Phone Number
  • Name of Store/Website Where You Purchased Better Batter Products (not required for shop.betterbatter.org sales)
  • Location of Store (please include city and state) (not required for shop.betterbatter.org sales)
  • Date Purchased
  • Reason You Would Like a Replacement Product

Please attach the following items to your email (scan or picture)

  • Copy of Your Receipt (not required for shop.betterbatter.org sales)
  • Picture of your product packaging 

 

You may also mail this information to:

Customer Satisfaction
Better Batter Gluten Free Flour
1885 E Pleasant Valley Blvd
Altoona, PA 16602

 Limitations: We reserve the right to limit the total number of claims per customer.

 

ORDERING ONLINE

CREDIT CARD AUTHORIZATION
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Payment Processing & Security

We work closely with our trusted partner PayPal Pro to protect your personal and payment details by taking steps designed to keep them secure and are currently certified PCI compliant. When you use your credit card, it is deposited to Paypal Pro,  via your card of choice.  All refunds, emails, etc may name Paypal Pro as the payment partner.

 

INTELLECTUAL PROPERTY

Designs
The designs, trade marks, logos, and service marks used (collectively, the “Trade Marks”) are the registered and unregistered marks of Better Batter Gluten Free Flour, LLC, our affiliates, our licensors or our partners, in the US and other countries, and are protected by US and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

No Product Designs, Images, Trade Marks, nor any other portion of the Better Batter Website (betterbatter.org) or affiliated channels (Facebook, YouTube) may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Indemnity and warranty
In purchasing any product on this website, the Customer agrees that they have read these policies and agrees to indemnify and hold Better Batter Gluten Free Flour, LLC harmless from all liabilities, claims, actions, demands, writs, summons, (including but not limited to all legal fees) arising directly or indirectly out of any breach or alleged breach or non-performance or non-observance by the Customer of any of the terms of a relevant contract, including but not limited to these Conditions.

Address:
Better Batter Gluten Free Flour
1885 E Pleasant Valley Blvd.
Altoona, PA 16602

 

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